SAP catches up with rival Oracle on the open source software front

Next week's CRM Evolution conference will offer presentations on how technologies and economic forces are changing the software industry.

CRM software has established a significant foothold on Google's Apps Marketplace since its launch in March, according to an official blog post this week.

Microsoft plans to take a cue from rival CRM vendor Salesforce.com with the upcoming release of CRM 2011, by adding a marketplace site where partners can sell complementary applications.

Some IT execs dismiss public cloud services as being too insecure to trust with critical or sensitive application workloads and data. But not Doug Menefee, CIO of Schumacher Group, an emergency management firm in Lafayette, La.

Customers vote with their feet, every day, at every stage of the transaction. Unfortunately, most companies' CRM systems can't hear what customers are saying, or measure what they are requesting.

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